At Sancilio & Company, Inc., our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns providing that goods are returned in their original packaging, in salable condition within 30 days from the date of the invoice. We cannot accept returns where the item has been opened or used, unless it is damaged or defective.
- Returnable items include:
a. Only products purchased directly from the seller (oceanblueomega.com). All sales to wholesale, retail, and reseller accounts are excluded.
b. Products with an authorization number from seller customer service.
c. Products that have an invoice date that is dated within 30 days of return authorization.
- Authorization is required for all returns and a return authorization # (RGA) may be obtained by:
a.Emailing Customer service at [email protected].
b.Faxing Customer service at (561) 429-6820.
c.Calling Customer service at (888) 663-4233.
d.Returns can be mailed to:
- Sancilio & Company, Inc.
3874 Fiscal Ct., Ste. 200
Riviera Beach, FL 34983
Attn: Receiving Department
RGA # _____________
Unless expressly authorized a return shipping fee will apply (in addition, a refund of only the product price not including the initial shipping charge will be credited)
Your refund or credit will be issued within 30 days of your return being received—we will also confirm the refund by email.
If you have any questions, please call us at (888) 663-4233 during normal business hours (9:00am – 5:00 pm EST).